At Hiba Modest Wear, we take pride in the quality of every hijab we ship. Please inspect your order upon delivery.

Damaged Items

We only accept exchanges for items that arrive damaged.

If your order arrives damaged:

• Contact us within 48 hours of receiving your order.

• Include your order number, a brief description of the issue, and clear photos of the damaged item and its packaging.

• Once your request is reviewed and approved, we will arrange a replacement for the damaged item.

Exchanges

Damaged items are eligible for an exchange only. We do not offer refunds for damaged items unless a replacement is unavailable.

Non-Returnable Items

For hygiene reasons, we do not accept returns or exchanges for:

• Items that are not damaged.

• Change of mind or personal preference.

• Incorrect orders placed by the customer.

• Items that have been worn, washed, or altered.

If you have any questions or need assistance, please contact our customer support team. We're here to help and will do our best to resolve any issues promptly.